Welcome to the Knowledge Base.
Browse our collection of step-by-step guides, articles, and frequently asked questions designed to help you understand our services, complete common processes, and quickly find the information you need.

Account Creation

Get step-by-step instruction on registering for and managing an MCT digital platform account.

Online Payment System

Guides and support for OPS-related processes and concerns.

Billing

Billing inquiries and payment assistance.

Sample

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Sample

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Sample

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Location and Contact details

San Bernardino Road, Subic Port District, Subic Bay Freeport Zone, 2222. Zambales, Philippines

 sbitc@sbitc.ictsi.com

 + 63 47 / 252 6477 - Admin Office

 Page Not Found - CE to send Pizza at SBITC Admin Bldg. IT Office
 - Special Request: 1 Large Cold Brew, + 1 Cinnamon Danish

 Page Not Found - CE to send Pizza at SBITC Admin Bldg. IT Office
 - Special Request: 1 Large Cold Brew, + 1 Cinnamon Danish

 Official Advisory of Subic Bay International Terminals

Advisories 2024
 
                

RELEASE

                

DATE

                
                

ADVISORY

                

NO.

                
ADVISORY
10-29-2024 2024-00057 1 DAY TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-28-2024 2024-00056 2 DAYS TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-07-2024 2024-00055 3 DAYS TO GO before the ICTSI NaviGate in-person training and live demo
09-16-2024 2024-00054 Live Webinar: ICTSI NaviGate
08-30-2024 2024-00053 2 DAYS TO GO Before All Export Laden Storage Incurred After Free Time are Directly Billed to the Shipping Lines
08-22-2024 2024-00052 Billable Party for Export Laden Storage Charge after Free Time
08-21-2024 2024-00051 Ninoy Aquino Day
08-16-2024 2024-00050 UPDATE: Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-16-2024 2024-00049 Billable Party for Export Laden Storage Charge after Free Time
08-09-2024 2024-00048 Billable Party for Export Laden Storage Charge after Free Time
08-08-2024 2024-00047 Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-02-2024 2024-00046 Billable Party for Export Laden Storage Charge after Free Time
07-25-2024 2024-00045 Port Status Update: Typhoon Carina
07-25-2024 2024-00044 Port Status Update: Typhoon Carina
07-24-2024 2024-00043 Port Status Update: Typhoon Carina
07-24-2024 2024-00042 Port Status Update: Typhoon Carina
07-23-2024 2024-00041 Port Status Update: Typhoon CARINA (Gaemi)
07-19-2024 2024-00040 UPDATE: CrowdStrike Global Software Issue
07-19-2024 2024-00039 CrowdStrike Global Software Issue
07-18-2024 2024-00038 Step-by-step Guide to Making a Payment for your Port Charges
07-08-2024 2024-00037 Get Real-Time Updates on Vessel Schedules via the ICTSI App
07-02-2024 2024-00036 Get Real-Time Updates on the Status of your Truck Via the ICTSI App
07-02-2024 2024-00035 Be in the Loop: Get the Latest News and Updates about SBITC
06-20-2024 2024-00034 SBITC Port Tour requests via the ICTSI App
06-20-2024 2024-00033 Scheduled Service Maintenance on June 23, 2024
06-19-2024 2024-00032 Join the SBITC Official Viber Community!
06-18-2024 2024-00031 Get Real-Time Updates on the Status of your Container via the ICTSI App
06-16-2024 2024-00029 Happy Father's Day!
06-12-2024 2024-00028 Happy 126 years of Philippine Independence!
06-10-2024 2024-00027 Eid’l Adha (Feast of Sacrifice)
06-07-2024 2024-00026 IRONMAN 70.3 in Subic Bay on Sunday, June 9
06-05-2024 2024-00025 Organizational Updates in SBITC Management
06-05-2024 2024-00024 Reach SBITC Customer Care at customercare@sbitc.ph
06-05-2024 2024-00023 Paalala Ukol sa Nagkalat na Container Seal sa Loob ng Terminal
06-03-2024 2024-00022 The SBITC Customer Care Team is ready to assist
05-31-2024 2024-00021 The SBITC Customer Care Team is now here to assist you!
05-31-2024 2024-00020                 

Invoice Issuance in Compliance with the Ease of Paying Taxes

                

(EOPT) Law Requirements

                
05-27-2024 2024-00018 Port Status Update - Tropical Depression Aghon
05-26-2024 2024-00017 Port Status Update - Tropical Depression Aghon
05-08-2024 2024-00016 General Policies and Safety Guidelines for Non-SBITC
                Personnel - Beacon Light
04-23-2024 2024-00015 Upcoming Holiday Port Schedule
04-16-2024 2024-00014 Power is Back On at NCT 1 and 2 - Normal Operations Resume
04-16-2024 2024-00013 Power Interruption at NCT 1 and 2
04-05-2024 2024-00012 Upcoming Holiday Port Schedule
04-04-2024 2024-00011 Upcoming Holiday Port Schedule
04-01-2024 2024-00010 SBITC added to ONE's CTP Service
03-26-2024 2024-00009 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
02-28-2024 2024-00006 GET 24/7 VISIBILITY ON YOUR SHIPMENT
02-27-2024 2024-00005 Upcoming Holiday Port Schedule
02-19-2024 2024-00004 SBITC EXPANDS EQUIPMENT FLEET
02-19-2024 2024-00003 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
01-24-2024 2024-00002 Upcoming Holiday Port Schedule _Chinese New Year
01-10-2024 2024-00001 Holiday Port Schedule_James Leonard Tagle Gordon Day
    
Advisories 2023 
 
                

RELEASE

                

DATE

                
                

ADVISORY

                

NO.

                
ADVISORY
11-28-2023 2023-00026 Holiday Port Schedule_Month of December
11-28-2023 2023-00025 SCHEDULED MAINTENANCE NOTICE: NAVIS
11-20-2023 2023-00024 Upcoming Holiday Port Schedule_Bonifacio Day
10-11-2023 2023-00023 Successful Resolution - Terminal Operating System Fully Restored
23-10-2023 2023-00022 SBITC Billing Schedule and Payment Options       
16-10-2023 2023-00021 Upcoming Holiday Port Schedule
10-10-2023 2023-00020 Reopening of Pasig Potrero Bridge
31-08-2023 2023-00019 Port Status Update - Tropical Storm Hanna (Haikui)
02-08-2023 2023-00017 Upcoming Holiday Port Schedule_Ninoy Aquino Day & National Heroes Day
28-07-2023 2023-00016 Port Status Update - Tropical Storm Egay (Doksuri)
27-07-2023 2023-00015 Port Status Update - Tropical Storm Egay (Doksuri)
20-06-2023 2023-00014 Upcoming Holiday Port Schedule_Eid'l Adha
05-06-2023 2023-00013 Upcoming Holiday Port Schedule_Independence Day
27-04-2023 2023-00012 Upcoming Holiday Port Schedule_Labor Day
25-04-2023 2023-00011 Updated Process for Frozen Meat Importers
25-04-2023 2023-00010 ICTSI App - Container Tracking
19-04-2023 2023-00009 ICTSI App - Truck Monitoring
17-04-2023 2023-00008 Upcoming Holiday Port Schedule_Eid'l Fitr
12-04-2023 2023-00007 ICTSI App - 24/7 Real-Time Visibility (Email, SMS and Push Notification)
06-04-2023 2023-00006 Clearance for Entry in NCT Yard
21-03-2023 2023-00004 Holy Week Terminal Schedule
25-01-2023 2023-00002 SBITC-NLEX Candaba Pass
16-01-2022 2023-00001 Olongapo Holiday Port Schedule
        
Advisories 2022
  
                

RELEASE DATE

                
                

ADVISORY NO.

                
                

ADVISORY

                
27-12-2022 2022-00047 Upcoming Holiday Port Schedules 
23-12-2022 2022-00046 Updated Holiday Port Schedules 
22-12-2022 2022-00045 Holiday Port Schedule 
19-12-2022 2022-00044 Pre-advise Validity Period
15-12-2022 2022-00043 Pre-advise Validity Period
13-12-2022 2022-00042 Pre-advise Validity Period
07-12-2022 2022-00041 Holiday Port Schedule 
06-12-2022 2022-00040 Upcoming Holiday Port Schedules
24-11-2022 2022-00039  Operating Hours on November 30 Holiday
14-11-2022 2022-00038 SBITC-NLEX Candaba Pass
07-11-2022 2022-00037 ICTSI APP - CARGO VISIBILITY AT YOUR FINGERTIPS
01-11-2022 2022-00036 Port Status Update: Tropical Storm Paeng(Nalgae) 
30-10-2022 2022-00035 Port Status Update: Tropical Storm Paeng(Nalgae)
29-10-2022 2022-00034 Port Status Update: Tropical Storm Paeng(Nalgae)
27-10-2022 2022-00033 SBITC-NLEX Candaba Pass Starts on November 2
24-10-2022 2022-00032 Operating Hours on October 31 and November 1 Holiday
21-10-2022 2022-00031 eCRO Go Live on October 24
17-10-2022 2022-00030 ICTSI APP NOW AVAILABLE!
07-10-2022 2022-00029 SBITC Ramps Up Productivity with Arrival of Four RTGs
27-09-2022 2022-00028 Port Status Update - Resumption of Vessel Operations
26-09-2022 2022-00027 Port Status Update - Tropical Storm Karding
07-09-2022 2022-00026 SBITC Ramps Up Productivity with More Equipment
23-08-2022 2022-00025 Port Status Update - Tropical Storm Florita
17-08-2022 2022-00024 Operating Hours on August 21 & 29 Holiday
18-07-2022 2022-00023 Candaba Viaduct Southbound Remains Open
15-07-2022 2022-00022 Online Payment System (OPS) - User Registration & Automated Import Release with SBMA
11-07-2022 2022-00020 Updated Traffic Flow on July 11
08-07-2022 2022-00019 Eid’l Adha Holiday Schedule
04-07-2022 2022-00018 Online Payment System (OPS) - Automated Import Release with SBMA
29-06-2022 2022-00017 40% Reefer Capacity Increase by July
27-06-2022 2022-00016 Three days left to register for Online Payment System Webinar on June 30th
21-06-2022 2022-00015 Online Payment System Webinar on June 30th
10-06-2022 2022-00014 Independence Day Holiday Schedule
01-06-2022 2022-00013 Customer Satisfaction Survey
13-05-2022 2022-00012 Customer Satisfaction Survey
06-05-2022 2022-00011 May 9 Port Schedule - National and Local Elections
02-05-2022 2022-00010 Observance of Eid'l Fitr National Holiday
29-04-2022 2022-00009 Updated Traffic Flow on May 1
12-04-2022 2022-00008 Guidelines for Hustling LOLO Request to DEA
04-04-2022 2022-00007 Holy Week Port Schedule
14-02-2022 2022-00005 EDSA People Power Holiday Schedule
07-02-2022 2022-00004 SBITC Strengthens Long Haul Connectivity with MSC
26-01-2022 2022-00003 Chinese New Year Holiday Schedule
19-01-2022 2022-00002 Subic Bay Roads Remain Open and Unhampered
13-01-2022 2022-00001 17 January Non-Working Holiday Schedule
    
Advisories 2021
 
                

RELEASE DATE

                
                

ADVISORY NO.

                
                

ADVISORY

                
12-17-2021 2021-00054 Holiday Schedule Reminder
12-03-2021 2021-00053 Holiday Schedule this December
11-29-2021 2021-00052 Holiday Schedule on November 30
10-27-2021 2021-00051 Holiday Schedule this November
10-21-2021 2021-00050 All lanes of San Bernardino Road Now Open
10-11-2021 2021-00048 Port Status Update - Tropical Storm Maring
10-08-2021 2021-00047 Customer Satisfaction Survey - Q3 2021
09-29-2021 2021-00046 10% Tariff Increase Starting September 30
09-09-2021 2021-00045 Vessel, Yard, and Gate Operations Resume
09-08-2021 2021-00044 Port Status Update - Typhoon Jolina (Conson)
09-07-2021 2021-00043 Port Status Update - Tropical Depression Jolina (Conson)
08-06-2021 2021-00038 SBITC Transactions Remains Open and Unhampered
08-02-2021 2021-00037 Incident on Crane 2
07-16-2021 2021-00036 Operating Hours on July 20 Holiday
07-09-2021 2021-00035 Business as Usual in SBITC
06-15-2021 2021-00034 Billing Hours 
06-11-2021 2021-00033 Operating Hours on June 12 Holiday
06-04-2021 2021-00032 Weekday Billing Cut Off Time Extended
06-03-2021 2021-00031 Port Status Update - Vessel Operations Resumes
06-02-2021 2021-00030 Port Status Update - Tropical Storm Dante
06-02-2021 2021-00029 Recommended Payment Option
05-10-201 2021-00028 Operating Hours on May 13 Holiday
05-03-2021 2021-00027 SBITC Welcomes New President
04-27-2021 2021-00026 Regular Operating Hours on May 1 Holiday
04-13-2021 2021-00023 Reminder to Subscribe to SBITC Email Advisories
04-12-2021 2021-00022 Updated Traffic Flow on SBITC Access and San Bernardino Roads
04-09-2021 2021-00021 Subscribe to the New SBITC Email Advisories (System Update)
04-06-2021 2021-00019 April 9 Holiday Schedule
04-02-2021 2021-00018 New Pre-Advise Link is Here
    

 

Shipping Line Services

Fortnightly Service | Consortium

CMA CGM
Services Co-Loaders Service Route Countries in the Call
CP3 ANL, CMA, CNC, RCL, WHL Subic - Cebu - Cagayan de Oro - Kaohsiung - Shekou - Hong Kong - Subic China, Taiwan, Hong Kong
COSCO
Services Co-Loaders Service Route Countries in the Call
NP1 RCL, CMA, HLC Singapore - Subic - Manila North - Singapore Singapore
EVERGREEN
Services Co-Loaders Service Route Countries in the Call
NSA TSL Kaohsiung - Subic - Nansha - Hong Kong - Shekou - Osaka - Kobe - Moji - Hakata - Ursula - Taipei - Taichung - Kaohsiung - Hong Kong - Shekou - Taiwan - Subic Taiwan, Hong Kong, China, Japan, Korea
MSC
Services Co-Loaders Service Route Countries in the Call
Origami Tokyo - Yokohama - Yokkaichi - Nagoya - Busan - Vung Tau - Tanjung Pelepas - Singapore - Subic - Manila North - Kaohsiung - Busan - Tokyo Malaysia, Singapore, Taiwan, Vietnam, Japan, Korea
ONE
Services Co-Loaders Service Route Countries in the Call
PHX ACL, ANL, CMA, CNC, HLP, HMM, PIL, RCL Singapore - Subic - Manila North - Singapore

Singapore

CTP RCL, HLC Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
MAERSK
Services Co-Loaders Service Route Countries in the Call
IA1 ZIM Semarang - Jakarta - Tanjung Pelepas - Singapore - Batangas - Manila - Subic - Qingdao - Shanghai - Ningbo - Fuzhou - Nansha New Port - Tanjung Pelepas - Jakarta Indonesia, Malaysia, Singapore, China
SITC
Services Co-Loaders Service Route Countries in the Call
CPX6 Tianjin - Yantai - Qingdao - Shanghai - Ningbo - Wenzhou - Xiamen - Subic - Manila North - Cebu China
WAN HAI
Services Co-Loaders Service Route Countries in the Call
CL1 Kaohsiung - Shekou - Nansha New Port - Subic - Manila Taiwan
CPF SINOTRANS Shanghai - Ningbo - Jiangyin, Fujian China - Manila - Subic China
MHT Subic - Cebu - Cagayan De Oro - Davao - Hong Kong - Shekou -  Kaohsiung Hong Kong, China
RCL
Services Co-Loaders Service Route Countries in the Call
CTP ONE Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
SINOTRANS
Services Co-Loaders Service Route Countries in the Call
CPF SITC, WHL Shanghai - Ningbo - Jjiangyin - Manila South - Manila North - Subic - Shanghai China